Volkswagen
Volkswagen Villa
212 Steeles Ave West, Thornhill, Ontario, L4J 1A1 |  (905) 886-6880
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Volkswagen Finance COVID-19 FAQ

Dear Volkswagen community and our valued members,

We are here to support you throughout these challenging times. Please refer to the FAQs in response to the COVID-19 situation.

Is Volkswagen Finance providing payment deferrals to Lease and Finance Customers?
Yes, depending on each customer’s situation, we will provide up to 90-day deferrals.

Where can I call or email to request a payment deferral?
You can call the Customer Care Department at 1-800-668-8224 or email: info@vwfinance.ca. You can also access your account information online at Volkswagen Plus to manage your account 24 hours a day, seven days a week.

Can I request payment deferral through Volkswagen Plus?
No, please email your request to Customer Care at info@vwfinance.ca.

Will I be charged a deferral payment fee?
There is no deferral fee, however, interest continues to accrue on Finance contracts.

Will a payment deferral affect my Credit Rating?
No.

What is the email address to contact Volkswagen Finance Customer Care Department?
The email for Customer Care Department is info@vwfinance.ca

 

Should you require further assistance, please do not hesitate to contact us at Volkswagen Villa.

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Volkswagen Villa Phone: (905) 886-6880
Service: (905) 886-8852
212 Steeles Ave West, Thornhill, Ontario, L4J 1A1
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